Keys, Combos & Lock-Outs

Living in a community means that security is everyone's responsibility.


Students living on campus should always be mindful and careful with their keys, ID cards, and combinations. All residence hall and on-campus apartment exterior doors require UNH ID cards to access (only by those who live in that community). Bedrooms, suites, and apartments can be any combination of physical key, UNH ID card (swipe or tap), or numerical combination.

Key and Card Icon

Locked Out: Loaner Keys/IDs and Let-Ins

Students who are locked out of their building or room have two options based on when the lock out occurs - during business hours or after hours/weekend.

Weekdays, 9:00am - 4:00pm

Students who are locked out during regular business hours should retrieve a loaner key/ID from the Housing office (10 Academic Way). There is no charge for using a loaner key/ID. Loaner keys/IDs should be returned before the end of business on that day - unless otherwise directed by staff.
 

Unable to Get Loaner Key/ID?

Students who are unable to get a loaner key/ID will require a "let-in" service - when staff come to you to let you into the room - by calling Housing & Residential Life at 603-862-2120. Please wait by your room (or building entrance if locked out of building) for staff and provide your ID for verification. If your ID is in your room, you can show it once the door is unlocked. Let-ins are charged per instance at a rate of $50.00 for each let-in. Charges are placed directly on a student's financial account with the University.

After Hours & Weekends

Students who are locked out after regular business hours or on the weekend will require a "let-in" service. Call Housing & Residential Life at 603-862-2120 and follow the prompts. Please wait by your room (or building entrance if locked out of building) for staff and provide your ID for verification. If your ID is in your room, you can show it once the door is unlocked.

Let-ins are charged per instance at a rate of $50.00 for each let-in. Charges are placed directly on a student's financial account with the University.

Lost Key / ID and Combination Changes


Lost Key

Students who have lost their key will need come to the Housing office (10 Academic Way) as soon as possible. A lost key means that the lock has to be changed (re-cored). We will issue the student a temporary loaner key while the new lock and keys are ordered. A re-core results in a $65.00 charge to the student, which will be assessed directly to the student's financial account with the University.

When the lock has been changed and new keys are ready, all students impacted (the student who lost their key and any roommates using the same key/lock) will be notified. Each student impacted will be required to come to the Housing office to retrieve the keys.

Lost UNH ID

Report lost UNH IDs to Campus Services as soon as possible.

Combination Changes

Students living residence halls with a numerical combination (combo), are strongly encouraged to not share their combo with anyone. To request a combination change, please come to the Housing office (10 Academic Way). Combination changes for non-urgent reasons are charged a $25.00 change fee, which is assessed directly to the student's financial account. Combo changes due to urgent/emergency purposes are not charged.

Using a Door Combination


There are two types of combination (combo) locks - mechanical (roman numerals) and electronic (keypad). Below are instructions on how to operate each type of combo.

Mechanical (Roman Numerals)

A mechanical combo lock is small and has roman numerals with a lever that is turned. First - know your roman numerals:

  • 1 = I
  • 2 = II
  • 3 = III
  • 4 = IV
  • 5 = V
  1. Clear the lock by turning in direction of the arrow
  2. Press your combination in the same sequence in which it is listed (see example as reference)
  3. Open the lock by turning dial in direction of the arrow

Example: If combination is listed as 2-15-1

  1. Press II
  2. Press I and V at the same time
  3. Press I

Electronic

Electronic combo locks have a keypad on them.

  1. Enter the 6-digit combo into the keypad, one number at a time
  2. Press #
  3. The logo on the lock will flash green
  4. Turn the door handle to open the door

Example: is combo is listed as 1-7-6-5-8-2

  1. Press 1
  2. Press 7
  3. Press 6
  4. Press 5
  5. Press 8
  6. Press 2
  7. Press #